Refund policy

TERMS AND CONDITIONS FOR MAKING A RETURN

  • You must manage the return before the established deadline:

    Online shopping: you have 14 days from the shipping date of your order.

    Shop at a physical store: you have 14 days from the date of purchase.

  • Items must be in their original condition and include all labels and seal tag.
You can find more information about the Return and Exchange Policy and the right of withdrawal in our Terms of Use.

RETURNS TO THE STORE

You can return your items for free at our store.

The in-store return option is available for both online and in-store purchases. Simply provide the items to be returned and your receipt.

Remember: if you can't come to the store to make the return, someone else can do it for you.


DROP POINT RETURN

You can return your items by dropping off your package at a drop point.

The cost of the return request is on own expense
Remember: you have to send the items you wish to return before the return period expires.